Returns Cancellations Policy
We provide a free trial period of our SAAS offering Fairpockets (Fairpockets) to let you fully evaluate it before you make the decision to purchase the full version. Please use the trial period to ensure our product meets your needs before purchasing a license. Our support team is standing by to answer all your questions about Fairpockets CRM. Please test the product’s features and functionalities, and coordinate with our support team to clarify your doubts before making a final purchase.
Trial Period and Decision to Purchase Full Version
The 7-day trial period of Fairpockets that we offer should be considered a “free look period”. During this time, we encourage you to use Fairpockets CRM, test it, and decide if you would like to purchase the full version. After the 7 days are up, you will no longer be able to use Fairpockets trial version.
Purchase, Cancellations and Refunds
Once you purchase the full version of Fairpockets CRM, your license to use it will be activated after your payment has cleared. Once the license is activated, no cancellations will be possible, and no refunds will be given, except in the rarest cases (see below).
Refunds in Rare Cases
In rare instances and only within 15 days of your purchase of Fairpockets CRM, if due to technical difficulties, platform incompatibilities, or other unforeseen circumstances, Fairpockets does not function in/for your organization, we may issue a full or partial refund. However, such decisions will be at our discretion only, and we have every right to refuse such requests.